Session Zero

Support

Need a hand? Email support@sessionzero.love and a human will get back to you. Include the email address on your account so we can find you faster.

Safety concerns

If someone on Session Zero made you feel unsafe, use the report option on their profile or in your conversation. Reports are confidential and reviewed by a person. For urgent safety issues, contact local emergency services first, then us.

Delete your account & data

To delete your Session Zero account and its data:

1. In the app, go to Profile → Account → Delete account and confirm.
2. No access to the app? Email privacy@sessionzero.love from your account's email address and we'll delete it for you.

Deletion removes your profile, photos, bio and quest answers, messages, matches, likes, location, and push tokens. Three things survive deletion, all for safety: block records (so people you blocked never see you resurface), records connected to bans or active safety investigations, and reports you were involved in, kept only as long as needed for community safety and legal compliance. Copies in our encrypted backups age out within 30 days. Full details are in our privacy policy.

Other data requests

For a copy of your data or corrections, email privacy@sessionzero.love.

What it costs

Session Zero is free to use. The free tier includes ten likes a day, unlimited messaging, quests, and the full community board. There are no ads.

Archmage, the optional paid tier, adds unlimited likes, advanced filters, more Sparks, and the full card customization palette:

• $14.99 per month
• $69.99 for six months
• $119.99 per year

Prices are in US dollars, and tax is added where required.

Billing and cancellation

Where you subscribed decides where you manage it:

• On the web: payments are processed by Stripe. Your card details go to Stripe directly and are never seen or stored by us. To change or cancel, open Settings in the app and choose Manage subscription.
• In the iOS or Android app: billing runs through your App Store or Google Play account. Manage or cancel in your store account settings, and refunds follow Apple's and Google's policies. Deleting the app does not cancel a subscription.

Subscriptions renew automatically at the end of each period unless cancelled beforehand. If you are not sure which applies to you, email support@sessionzero.love and we will find it and sort it out.

Refunds

Charged by mistake, or subscribed and changed your mind before using any paid features? Email support@sessionzero.love from the address on your account and we will refund it. Include the date of the charge. We aim to reply within two business days.

Outside of that, a subscription is not refunded for the remainder of a period that has already started. You can cancel at any time and you keep Archmage until the end of the period you have paid for, so cancelling never costs you access you have already bought.

If you bought in the iOS or Android app, refunds are handled by Apple or Google under their own policies, and we cannot issue them on your behalf. Apple refunds are requested at reportaproblem.apple.com and Google refunds through Google Play.

Nothing here limits refund rights you have under the law where you live.